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Collette: Payments & Refunds
To reserve a Collette tour, a non-refundable deposit is required at the time of booking to secure your reservation. If you have selected instant purchase, non-refundable air, you are required to pay the full air cost in addition to the $250 deposit at time of booking (all of which is non-refundable).
| Tours | Deposit Amount | Final Payment Due Date |
| All tours, cruises & cruise tours (excluding Antarctica) | $250 per person | 60 days before departure for land tours; 120 days before departure for cruises |
| Antarctica cruises | $500 per person at time of booking plus an additional $1,000 is due 180 days prior to departure | 120 days before departure |
Collette accepts MasterCard, Visa, American Express, or Discover.
Collette reserves the right to cancel the reservation and impose cancellation charges if payments are not received within the specified periods.
Cancellation and Refunds
Cancellation and refund policies vary, with penalties increasing as the departure date approaches. If a cancellation of a confirmed booking or a transfer to a new travel date occurs, Collette will assess the following penalties:
| Tours | Days Prior to Sailing Date | Cancellation Charge |
| River Cruises: including Europe, Russia, Egypt and China |
91+ days prior to departure 90-61 days prior to departure 60-31 days prior to departure 30-0 days prior to departure |
Deposit 50% of trip price 85% of trip price 100% of trip price |
| Galapagos & Antarctica |
121+ days prior to departure 120-90 days prior to departure 89-0 days prior to departure |
Deposit 60% of trip price 100% of trip price |
| Ocean cruises |
91+ days prior to departure 90-61 days prior to departure 60-31 days prior to departure 30-0 days prior to departure |
Deposit 35% of trip price 60% of trip price 100% of trip price |
| All other Collette tours |
60+ days prior to departure 60-16 days prior to departure 15-1 days prior to departure Day of departure and after |
Deposit 30% of total cost 50% of total cost 100% of trip price |
Air is 100% nonrefundable once paid in full. If cancelled prior to being paid in full the above cancellation fees will also apply to air. Instant purchase air and its associated taxes, fees and surcharges are 100% non-refundable at time of reservation. Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not cancelled in violation of the terms and conditions above, you will be refunded 100%.
A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 11 months of departure will be treated as a cancellation and cancellation charges will apply.
Deposit, payment, and cancellation terms may differ for group bookings.
Timetables and rates are subject to change, and exceptions may apply for holiday departures. Please confirm payment and cancellation policies with your Vacations To Go travel counselor at time of booking.
Purchase of travel insurance may reduce or eliminate the cancellation fees outlined above. For more information please call your Vacations To Go travel counselor.