Terms and Conditions

Collette Vacations

Click on any of the links below for IMPORTANT RESERVATION INFORMATION, relevant disclaimers and Collette's Reservations and Cancellation policies.

Payments
Revision Fees
Transfers and Cancellations: Cancellation Charges
Cancellation and Unused Services: Land and Air Waiver Fees
Additional Services: Consumer Protection Plans
Proof of Citizenship
Departure Taxes
Explanation of Responsibilities and Tour Conditions for Collette Vacations
Travelers Needing Special Assistance
Baggage Disclaimer
Maps and Photos
General Disclaimer

IMPORTANT RESERVATION INFORMATION

Payments

Within 5 days of reserving a tour, a non-refundable deposit must be sent:

• $250 per person for all tours, cruises and cruise tours

The balance is due 60 days before departure. Payment must be made by charging to clients' MasterCard, Visa, American Express or Discover/Novus (card imprint and signature required) or by sending a check or money order. All rates are guaranteed upon deposit.

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Revision Fees

A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 90 days of departure will be treated as a cancellation and cancellation charges will apply.

Transfers and Cancellations: Cancellation Charges

If you have not purchased waivers, and you need to transfer or cancel for any reason prior to tour departure, the cancellation fees will be as follows for tours, except The Rhine River cruise, all Greece, Antarctica, Africa and China tours, Alaska cruise tours, American and Canadian Rockies Train tours (*see cancellation and unused services and waiver fees):

• More than 60 days prior to departure: a non-refundable deposit will be retained
• 60-16 days prior to departure: 20% of total price
• 15-1 day prior to departure: 40% of total price
• Day of departure and after: 100% of total price

*Upon cancellation of transportation or travel services where you , the customer, are not at fault and have not cancelled in violation of the terms and conditions above, you will be refunded 100%.

*The Rhine River cruise, Greece, Antarctica, Africa and China tours, Alaska cruisetours, American and Canadian Rockies Train tours will adhere to the following cancellation charges:

• More than 60 days prior to departure: a non-refundable deposit will be retained
• 60-16 days prior to departure: 50% of total price
• 15 or fewer days prior to departure: 100% of total price

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Cancellation and Unused Services: Land and Air Waiver Fee

The Collette Cancellation Waiver Fee guarantees full refund on all payments (including deposit), except the waiver fee itself, made to Collette Vacations for tour service in case of cancellation for any reason prior to departure. Plus, the Waiver Fee with air covers airline tickets you have purchased from Collette Vacations and covers return transportation costs if your original airline tickets were purchased from Collette Vacations.

Once on a tour, if a passenger has to return home early due to personal illness, illness or death of a member of the immediate family (physician's statement required), the Cancellation Waiver fee guarantees a full refund for any unused land services after departure from the tour. Payment of the Cancellation Waiver fee with Air guarantees your return transportation, with no additional supplement, utilizing your original airline tickets. In the event you have purchased non-refundable airline tickets, the return transportation if you leave the tour early does not apply.

Collette Vacations can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees.

The Cancellation Waiver fee does not cover any single supplement charges which arise from an individual's traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Land Only Clients (Per Person)

• $30 for all domestic escorted tours under 6 days, except cruise tours
• $90 for all domestic escorted tours of 6 days or more, except cruise tours
• $90 for all international tours of 9 days or under, except cruise tours
• $150 for all international tours 10 days or more, except cruise tours and special events
• $170 for all cruise tours

When purchasing pre and post night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your waiver fees. Please confirm with your Vacations To Go travel counselor at time of Reservations.

Air Inclusive Clients (Per Person)

• $60 for domestic vacations under 6 days
• $120 for all domestic vacations of 6 days or more
• $120 for all international vacations 9 days or under (except cruise, Australia, New Zealand and South America)
• $180 for all international vacations 10 days or more (except cruise, Australia, New Zealand and South America)
• $200 for all cruise tours, Australia, New Zealand and South America

The Cancellation Waiver fee with air can only be purchased by individuals who have purchased air through Collette Vacations.

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Additional Services: Consumer Protection Plans

Collette Vacations is a member of the following organizations: The National Tour Association, The United States Tour Operators Association, The Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, the Australian Federation of Travel Agents, and the Associations of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. In the case of USTOA, the consumer protection bond is $1 million. Full details are available from the organizations or Collette Vacations. Collette is pleased to give this additional protection to our clients.

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Proof of Citizenship is required for all trips outside the U.S.A. All passengers should check with the appropriate foreign consulate for entry requirements. Passports and Visas are the responsibility of each client.

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Departure Taxes

When purchasing air transportation from Collette, various international departure and arrival fees are not included in the airfare. The tour company will add to your invoice charges for air departure taxes and security fees. Other taxes/fees are to be paid upon exiting the country in local currencies. Please refer to the appropriate tour itinerary for details. Rates are subject to change and are approximate.

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Explanation of Responsibilities and Tour Conditions for Collette Vacations

Any person reserving or purchasing any Collette Vacations product accepts the condition that Collette reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary. If this occurs, every effort will be made to offer alternate dates and/or programs.

Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette's control that prevent Collette Vacations from operating as scheduled. Collette Vacations expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.

All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of a minimum deposit. Child rates are available. Please call details. Child rates apply to children 5 to 17 years old sharing a room with 2 full paying adults.

Collette Vacations does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier's over-booking of a flight.

All cancellation charges, fees and refunds for any tour indicated here in the terms and conditions supersede any other previously printed policies relating to these same charges.

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Travelers Needing Special Assistance

Collette Vacations will make reasonable efforts to accommodate the special needs of tour participants. Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are sharply limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Collette Vacations personnel nor its suppliers may physically lift or assist clients onto transportation vehicles. Travelers needing special assistance for other than personal needs must inform Collette Vacations at the time of booking to determine what assistance may reasonably be made available by Collette Vacations. Collette Vacations regrets that it cannot provide special individual assistance to a tour member with special needs for walking, dining or other routine activities.

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Baggage Disclaimer

Although every effort is made to handle passengers' luggage as carefully as possible, Collette Vacations is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. It is recommended for your own self interest and protection that you have adequate insurance to cover these eventualities. Check with your Vacations To Go travel counselor for low cost insurance to cover these risks.

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Maps and Photos

Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerary.

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General Disclaimer

In all matters relating to the making of arrangements for hotel and/or motel accommodations, sightseeing tours and services provided incidental thereto, entertainment, and transportation by air, railroad, motor bus, automobile, or steamship, Collette Travel Service, Inc. and its subsidiaries act only in the capacity of an agent for the airlines, hotels/motels, and other suppliers stated in the tour literature describing the services purchased.

Because of its status as an agent, and because it maintains no control over the personnel, equipment, or operations of these travel suppliers, Collette Travel Service, Inc, and its subsidiaries assume no responsibility for and cannot be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reason of (1) any wrongful, negligent, or unauthorized acts or omissions on the part of any of the suppliers, (2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of any of these suppliers, (3) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (4) any wrongful or negligent acts or omissions on the part of any other party not under the supervision and control, direct or otherwise, of Collette Travel Service, Inc.