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General Tours
To reserve a General Tours tour, a non-refundable deposit is required at the time of booking. Exact deposit amounts and final due dates differ according to region of travel and type of travel, and can be determined by using the chart below.
| Tour | Deposit Amount | Final Payment Due Date |
| Cruises and Cruise-tours | $400 per person | 90 days prior to departure |
| All other programs | $200 per person | 60 days prior to departure |
Trade fairs and holidays like New Year's, Oktoberfest and Carnival in Venice may require early pre-payment. If a reservation is made after the final payment due date, the entire price of the trip must be paid at the time of confirmation. Tickets and other documents will not be available until final payment is received.
General Tours reserves the right to cancel the reservation if payments are not received within the specified periods.
Cancellation and refund policies vary, with penalties increasing as the departure date approaches. If cancellation in writing is received, General Tours will assess the following penalties:
| Tour | Days Prior to Departure | Cancellation Charge |
| Cruises and Cruise-tours |
121 days or more 120 to 90 days 90 to 61 days 60 to 31 days Within 30 days |
$100 per person, plus airline penalties 15% of tour price, plus airline penalties 35% of tour price, plus airline penalties 50% of tour price, plus airline penalties 100% of tour price, plus airline penalties |
| All other programs |
61 days or more 60 to 31 days 30 to 15 days 14 to 8 days Within 7 days |
$100 per person, plus airline penalties 10% of tour price, plus airline penalties 25% of tour price, plus airline penalties 50% of tour price, plus airline penalties 100% of tour price, plus airline penalties |
Trade fairs and holidays like New Year's, Oktoberfest and Carnival in Venice may carry additional penalties.
All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. Certain unused tour features are not refundable.
All of the General Tours' departures are guaranteed. However, tour managers, modes of transportation and itinerary routings may change based on the number of passengers on a guaranteed departure. Should problems beyond the Tour Operator's control (such as civil unrest or acts of nature) force a cancellation, you will receive a refund of the amount paid.
A minimum $30 fee will be charged per transaction for any changes made to dates, hotels, or to ground or air transportation. When dates are changed on these packages, it is considered a cancelled trip and cancellation penalties will apply. Revisions to air tickets are subject to the rules and regulations of the fare type purchased. Prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice.
Timetables and rates are subject to change, and exceptions may apply for holiday departures; please confirm payment and cancellation policies with your Vacations To Go travel counselor at time of booking. Deposit, payment and cancellation terms may differ for group bookings.
Purchase of the CSA Insurance Plan may reduce or eliminate the cancellation and interruption fees outlined above. For more information please call your Vacations To Go travel counselor.
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